1. Parties and Seller Information
This Distance Sales Agreement is concluded between the Seller (NovaRaft), whose details are below, and the Buyer (consumer) who makes a reservation electronically through the website.
- Company: Antalya Nova Turizm Seyahat Acenteliği Ticaret Limited Şirketi
- Address: Fener Mah. Bülent Ecevit Bulvarı No:65/1 Muratpaşa / Antalya
- Camp/Operations Address: Karabük Mah. Pelitdibi Sok. No:2 Köprülü Kanyon Milli Parkı - Manavgat / Antalya
- MERSIS No: 0070026422500019
- Tax Office / No: Antalya Kurumlar Vergi Dairesi / 0700264225
- Phone: +90 532 403 95 05
- E-mail: info@novaraft.com
- TÜRSAB License No: 6543
2. Subject of the Agreement
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and performance of the tour/activity service ordered by the Buyer electronically through the NovaRaft website, whose characteristics and sales price are specified on the site.
3. Service, Price and Payment
The Buyer completes the reservation by reviewing the selected tour, date, number of people, transfer preference, the total amount including VAT and the payment information. The total price is clearly shown to the Buyer before the payment step. Payment is made by credit/debit card through the secure payment infrastructure provided on the site. After payment confirmation, a reservation record is created and the Buyer is notified. Performance of the tour may change due to weather, safety, operational requirements or force majeure.
4. Cancellation, Refund and Date Change
For cancellations requested by the Buyer, refund rates are as follows:
- For cancellations made 7 days or more before the tour date, the full amount (100%) is refunded.
- For cancellations made 3 to 6 days before the tour date, half (50%) of the amount is refunded.
- For cancellations made less than 48 hours before the tour date, or in case of no-show, no refund is made.
Date change: The reservation date may be changed once free of charge, subject to availability, up to at least 48 hours before the tour date.
Cancellations by NovaRaft: If the tour is cancelled by NovaRaft due to adverse weather, safety, insufficient participation or operational/force majeure reasons, the full amount is refunded or, at the Buyer's preference, rescheduled to a suitable date free of charge.
Refunds are credited to the card/payment method used, within a few business days depending on the relevant bank.
5. Right of Withdrawal and Its Exception
Pursuant to Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, services related to leisure or recreation to be provided on a specific date (tours, rafting and similar outdoor activities) are outside the scope of the right of withdrawal (Regulation art. 15/1-g). Therefore the right of withdrawal does not apply to such reservations; cancellations and refunds are handled under the conditions in Article 4 above.
6. Dispute Resolution
For disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence or the place of transaction have jurisdiction, within the monetary limits announced by the Ministry of Trade. The Buyer may submit complaints and requests to the Seller via the contact channels stated above.
7. Entry into Force
Before proceeding to payment, the Buyer acknowledges having read, understood and electronically approved all terms of this agreement and the Pre-Information Form. The agreement enters into force upon the Buyer's electronic approval.
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