TR1. Seller / Provider Information
- Company: Antalya Nova Turizm Seyahat Acenteliği Ticaret Limited Şirketi
- Address: Fener Mah. Bülent Ecevit Bulvarı No:65/1 Muratpaşa / Antalya
- Camp/Operations Address: Karabük Mah. Pelitdibi Sok. No:2 Köprülü Kanyon Milli Parkı - Manavgat / Antalya
- MERSIS No: 0070026422500019
- Tax Office / No: Antalya Kurumlar Vergi Dairesi / 0700264225
- Phone: +90 532 403 95 05
- E-mail: info@novaraft.com
- TÜRSAB License No: 6543
2. Essential Characteristics of the Service
The essential characteristics, duration, scope and, if any, transfer details of the tour/activity services (rafting and similar outdoor activities) provided by NovaRaft are stated on the relevant tour page and in the reservation summary.
3. Price and Payment
The total sales price including VAT is clearly shown in the reservation summary before the payment step. Payment is collected by credit/debit card through the secure payment infrastructure. Services included and excluded from the price are stated on the tour page.
4. Performance and Delivery
The service is performed at the date and time selected by the Buyer, at the stated meeting/operation point. Date/time may change due to weather and safety reasons.
5. Right of Withdrawal and Its Exception
Pursuant to Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, services related to leisure or recreation to be provided on a specific date (tours, rafting and similar outdoor activities) are outside the scope of the right of withdrawal (Regulation art. 15/1-g). Therefore the right of withdrawal does not apply to such reservations; cancellations and refunds are handled under the conditions in Article 4 above.
6. Cancellation, Refund and Date Change
For cancellations requested by the Buyer, refund rates are as follows:
- For cancellations made 7 days or more before the tour date, the full amount (100%) is refunded.
- For cancellations made 3 to 6 days before the tour date, half (50%) of the amount is refunded.
- For cancellations made less than 48 hours before the tour date, or in case of no-show, no refund is made.
Date change: The reservation date may be changed once free of charge, subject to availability, up to at least 48 hours before the tour date.
Cancellations by NovaRaft: If the tour is cancelled by NovaRaft due to adverse weather, safety, insufficient participation or operational/force majeure reasons, the full amount is refunded or, at the Buyer's preference, rescheduled to a suitable date free of charge.
Refunds are credited to the card/payment method used, within a few business days depending on the relevant bank.
7. Complaints and Disputes
The Buyer may submit requests and complaints via the contact channels above. For disputes, the Consumer Arbitration Committees and Consumer Courts have jurisdiction within the monetary limits set by the Ministry of Trade.
8. Confirmation
The Buyer acknowledges having read this Pre-Information Form and having been informed before approving the Distance Sales Agreement.
