GDPR Disclosure Text
1. Data Controller
Under Turkish Personal Data Protection Law No. 6698 (KVKK), your personal data is processed as the data controller within the framework below.
- Company: Antalya Nova Turizm Seyahat Acenteliği Ticaret Limited Şirketi
- Address: Fener Mah. Bülent Ecevit Bulvarı No:65/1 Muratpaşa / Antalya
- Camp/Operations Address: Karabük Mah. Pelitdibi Sok. No:2 Köprülü Kanyon Milli Parkı - Manavgat / Antalya
- MERSIS No: 0070026422500019
- Tax Office / No: Antalya Kurumlar Vergi Dairesi / 0700264225
- Phone: +90 532 403 95 05
- E-mail: info@novaraft.com
- TÜRSAB License No: 6543
2. Personal Data Processed
Name, contact details (e-mail, phone), reservation and tour preferences, transaction data related to payment, and technical data related to site usage (cookies/logs).
3. Purposes of Processing
Creating the membership account, providing reservation and tour services, carrying out payment processes, customer support and communication, fulfilling legal obligations and improving service quality.
4. Legal Grounds
Your data is processed based on the establishment/performance of a contract, fulfilment of a legal obligation, establishment/exercise of a right, legitimate interest and, where necessary, explicit consent (KVKK art. 5).
5. Transfer
Your data may be shared, only to the extent required by the service, with payment institutions/banks, authorized business partners, service providers and authorized public authorities in accordance with the legislation.
6. Method of Collection
Your data is collected through the website, reservation forms, e-mail and electronic communication channels by automated and partly automated means.
7. Retention Period
Your data is retained for the period required by the purpose of processing and foreseen by the relevant legislation; at the end of the period it is deleted, destroyed or anonymized.
8. Your Rights (KVKK art. 11)
You have the right to learn whether your data is processed; to request information; to learn the purpose of processing; to know the third parties to whom it is transferred; to request correction of incomplete/incorrect data; to request deletion/destruction where conditions are met; to request notification of these actions to third parties; to object to a result against you arising solely from automated analysis; and to claim compensation for damages.
You may submit your requests in writing to info@novaraft.com or to the address above. Applications are concluded within 30 days at the latest. You also reserve the right to complain to the Personal Data Protection Authority.
Membership Agreement
1. Parties and Subject
This Membership Agreement is concluded between NovaRaft (Antalya Nova Turizm Seyahat Acenteliği Ticaret Limited Şirketi) and the User who creates an account through the website, to determine the terms of membership use.
2. Membership and Account
The User accepts that the information provided at registration is accurate and up to date. Account security and password confidentiality are the User's responsibility; the User is responsible for transactions made through the account.
3. Rights and Obligations of the Parties
The User agrees to use the service in accordance with the law, good faith and the intended use of the site. NovaRaft may update membership processes due to system security, service quality or legal requirements, and may temporarily suspend the service.
4. Intellectual Property
All content, trademarks, visuals and software on the site belong to NovaRaft or its licensors; they may not be copied, reproduced or used without permission.
5. Limitation of Liability
NovaRaft cannot be held liable for indirect damages arising from force majeure or technical failures beyond its fault. Conditions regarding reservation and tour services are governed by the Distance Sales Agreement.
6. Protection of Personal Data
The User's personal data is processed under the KVKK Disclosure Text.
7. Termination
The User may request termination of membership at any time. NovaRaft may suspend or terminate membership in case of use contrary to the agreement.
8. Governing Law and Jurisdiction
This agreement is governed by the law of the Republic of Turkiye. For disputes, the competent authorities under the relevant legislation and, for consumer transactions, the Consumer Arbitration Committees and Consumer Courts have jurisdiction.
Distance Sales Agreement
1. Parties and Seller Information
This Distance Sales Agreement is concluded between the Seller (NovaRaft), whose details are below, and the Buyer (consumer) who makes a reservation electronically through the website.
- Company: Antalya Nova Turizm Seyahat Acenteliği Ticaret Limited Şirketi
- Address: Fener Mah. Bülent Ecevit Bulvarı No:65/1 Muratpaşa / Antalya
- Camp/Operations Address: Karabük Mah. Pelitdibi Sok. No:2 Köprülü Kanyon Milli Parkı - Manavgat / Antalya
- MERSIS No: 0070026422500019
- Tax Office / No: Antalya Kurumlar Vergi Dairesi / 0700264225
- Phone: +90 532 403 95 05
- E-mail: info@novaraft.com
- TÜRSAB License No: 6543
2. Subject of the Agreement
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and performance of the tour/activity service ordered by the Buyer electronically through the NovaRaft website, whose characteristics and sales price are specified on the site.
3. Service, Price and Payment
The Buyer completes the reservation by reviewing the selected tour, date, number of people, transfer preference, the total amount including VAT and the payment information. The total price is clearly shown to the Buyer before the payment step. Payment is made by credit/debit card through the secure payment infrastructure provided on the site. After payment confirmation, a reservation record is created and the Buyer is notified. Performance of the tour may change due to weather, safety, operational requirements or force majeure.
4. Cancellation, Refund and Date Change
For cancellations requested by the Buyer, refund rates are as follows:
- For cancellations made 7 days or more before the tour date, the full amount (100%) is refunded.
- For cancellations made 3 to 6 days before the tour date, half (50%) of the amount is refunded.
- For cancellations made less than 48 hours before the tour date, or in case of no-show, no refund is made.
Date change: The reservation date may be changed once free of charge, subject to availability, up to at least 48 hours before the tour date.
Cancellations by NovaRaft: If the tour is cancelled by NovaRaft due to adverse weather, safety, insufficient participation or operational/force majeure reasons, the full amount is refunded or, at the Buyer's preference, rescheduled to a suitable date free of charge.
Refunds are credited to the card/payment method used, within a few business days depending on the relevant bank.
5. Right of Withdrawal and Its Exception
Pursuant to Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, services related to leisure or recreation to be provided on a specific date (tours, rafting and similar outdoor activities) are outside the scope of the right of withdrawal (Regulation art. 15/1-g). Therefore the right of withdrawal does not apply to such reservations; cancellations and refunds are handled under the conditions in Article 4 above.
6. Dispute Resolution
For disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence or the place of transaction have jurisdiction, within the monetary limits announced by the Ministry of Trade. The Buyer may submit complaints and requests to the Seller via the contact channels stated above.
7. Entry into Force
Before proceeding to payment, the Buyer acknowledges having read, understood and electronically approved all terms of this agreement and the Pre-Information Form. The agreement enters into force upon the Buyer's electronic approval.
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